Last updated: 24 May 2026
Thank you for shopping with Built By Faith Hub.
We want you to be happy with your order. This Returns & Refund Policy explains how returns, refunds, replacements, and order issues are handled.
This policy does not affect your statutory rights.
Made-to-Order Products
Many of our products are printed on demand. This means each item is produced after you place your order.
Because of this, we may not be able to accept returns for reasons such as:
- Ordering the wrong size
- Choosing the wrong colour
- Changing your mind after the item has been printed
- No longer wanting the item
However, we will always help if your item arrives faulty, damaged, misprinted, or incorrect.
Your Right to Cancel
If you are a UK or eligible consumer buying online, you may have the right to cancel your order within 14 days of receiving your goods, unless an exception applies.
If your item has not yet gone into production, we may be able to cancel it.
If your order has already been printed, packed, or shipped, cancellation may not be possible because the item has been made to order.
To request a cancellation, contact us as soon as possible at:
esthtkd@gmail.com
Please include your order number.
Faulty, Damaged, Misprinted, or Incorrect Items
If your item arrives faulty, damaged, misprinted, or different from what you ordered, please contact us within 14 days of delivery.
Email us at:
esthtkd@gmail.com
Please include:
- Your order number
- Your full name
- A description of the issue
- Clear photos of the item
- Clear photos of the packaging, if relevant
If the issue is confirmed, we will offer a suitable solution. This may include:
- A replacement item
- A refund
- Another resolution depending on the situation
Size Issues
Please check the size guide carefully before placing your order.
As our products are made to order, we may not be able to offer refunds or exchanges if the wrong size was selected by the customer.
If the wrong size was sent due to a fulfilment error, please contact us and we will help resolve the issue.
Returns
Before returning any item, please contact us first at:
esthtkd@gmail.com
Do not send items back without contacting us first, as we need to confirm the return process and return address.
If a return is approved, the item must usually be:
- Unworn
- Unwashed
- In its original condition
- Returned with any original packaging where possible
Customers may be responsible for return shipping costs unless the item is faulty, damaged, misprinted, or incorrect.
Refunds
Once a return or issue has been reviewed and approved, we will process the refund to your original payment method.
Refund processing times may vary depending on your payment provider or bank.
Please allow 5–10 business days for the refund to appear in your account after it has been processed.
Non-Returnable Items
The following items may not be eligible for return unless they are faulty, damaged, misprinted, or incorrect:
- Made-to-order products
- Custom printed items
- Worn or washed clothing
- Items damaged by misuse
- Items returned without approval
- Items returned outside the return window
Late or Missing Refunds
If you have not received your refund after it has been approved, please first check with your bank or payment provider.
If you still need help, contact us at:
esthtkd@gmail.com
Contact Us
For return, refund, or order issue questions, please contact:
Built By Faith Hub
Email: esthtkd@gmail.com
Website: builtbyfaithhub.com